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Receiving Your Order
Once you receive your items, we ask that you examine the contents immediately to ensure that all items have been delivered safely. Customer satisfaction is important so please get in touch should there be any problem.
- Missing Items: We are not responsible for parcels that go missing due to an incorrect/incomplete delivery address. Please check that your contact and delivery details are correct prior to submitting your order.
- Faulty/Incorrect Items: You must notify us within seven (7) days of receipt if faulty or incorrect items according to your order have been received. Returning such items without contacting us beforehand will not be accepted. Subject to our assessment, you will receive a refund or an exchange upon request if items are faulty or we are in error.
- Returning Items: We do not accept any returns unless items, subject to our assessment, are faulty or we are in error (see above). Consequently, please choose your items carefully.
Most of our orders are processed within 24 hours of placement (Monday - Friday). Subject to payment being cleared and the ordered item(s) being in stock, your order will be despatched via Australia Post for delivery usually within 24 hours of payment being received.
If an item should be unavailable or there is any other issue, your order will be placed on hold and you will be notified as soon as possible by phone or email.
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